Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Fast Trackers  and yourself.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.

Delivery

Upon successful processing of the booking a copy of the ticket will be emailed to the email address provided to us at the time of registration. You will also be able to print your ticket at the completion of booking process..

Cancellation & Refunds

Once a booking has been made for a tour that includes accommodation or ticket events, it is not possible to cancel the tour within 7 days of departure. Cancellation between 14 and 7 days will incur 50% cancellation fee. For bookings of day tours it is not possible to cancel within 3 days of departure. If the payment was made by card, the refund process will normally take between 7 to 10 working days. As for cash payments, the refunds will be instant.

Accommodation

Accommodation is based on multiple occupancy with either 2,3 or 4 people sharing a room each person will have their own bed. Room upgrades are available at extra cost and are subject to availability. Please select the necessary room type when booking or alternatively contact the office for room upgrades.

Travel & Excursions

Students are required to ensure they have the correct documents for travel to European destinations, including Passport and Visa which are required by some nationalities.

Fast Trackers uses the services of other agents such as ferry companies, coach operators, and hotels. Fast Trackers cannot be held responsible for the failure of any of these companies to supply the services required or for any delays resulting in such failure. In the event that any of our suppliers are unable to deliver the services required, Fast Trackers will make every effort to make alternative arrangements so that the trip takes place or continues as per the schedule.

Optional tours are offered on weekend tours at an extra charge payable during the trip.

Your Conduct

Fast Trackers reserves the right to deny carriage of passengers. Anyone who becomes aggressive, continually disobeys requests from the driver or tour guide, or is deemed to be putting other passengers at risk will risk being removed from the tour. If you are removed from the tour it will be your responsibility to arrange and pay for your return transport.

Info for London Students

Fast Trackers will always endeavour to return to London before the last tube train, sometimes this can’t always be the case and you will have to arrange alternative transport such as night buses or taxi. Please check alternative transport before you set off on your tour.

Miscellaneous

Brochure descriptions and prices are accurate at the time of printing but Fast Trackers reserves the right to amend the itinerary as circumstances dictate although all advertised components of the tour will be included they may not take place in the order described. In the event that Fast Trackers has to cancel any tour due to insufficient number of bookings then a full refund will be given. Notification of cancelled tours will be given at least 12 hours prior to trip departure dates.

All student tours information shows example itineraries to use as a guideline. Please note that the order we visit various attractions may change depending on the circumstances or time of year. Please follow the advice of your guide and make sure that you are at the various pickup points and departures at the correct time

Supervision for students under 18 / under 16

Fast Trackers does not carry passengers under the age of 16 years of age unless they are accompanied by an adult (over 18) who has been given authority to act as the legal guardian.

On tours where under 16s are carried on tours a group leader must be present who assumes legal guardian responsibility. Where no group leader is present, students under 18 but over 16 (on date of travel) may travel unaccompanied subject to the following conditions:

Day Trips:

In accordance with British Council guidelines students who are aged 16 & 17 and booked on an adult course are classed as adults and are able to travel independently on Fast Trackers. However, this is at the discretion of the school/ students’ parents and school staff deem the student to be mature enough to take responsibility as an adult. Students under 16 years old must always be accompanied. Fast Trackersmanagers can at no time accept the responsibility of guardianship or responsibility of passengers under the age of 16 years as they are there for the purpose of tour management only.

 

Weekend Tours:

Only people over the age of 18 will be permitted on an over night tour.